Below are answers to some of the questions we are most frequently asked. Not finding the answer you’re looking for?

Give us a call at (952) 932-7277 and we will happily discuss any further questions you may have.

Q: How do I pay my bill through the Procentive Client Portal?

Q: Can I expect my health insurance to cover the services I receive at Relate?

Relate is an in-network provider with most major insurance carriers (including but not limited to Commercial/Medicaid: Aetna, BCBS, BIND/Surest, Blue Plus PMAP, Cigna/Evernorth Behavioral Health, Health Partners, Health Partners PMAP, Hennepin Health PMAP, Medica, Medica PMAP, Medica IFB, Medical Assistance/Medicaid (MA), Medicare Advantage Plan – limited providers, Meritain Health, NGS Medicare – limited providers, Preferred One, Tricare – limited Providers, UCare Choices, UCare PMAP, UMR, UHSS, United Healthcare; EAPs: Aetna EAP or OPTUM EAP), but coverage will be dependent on the particular details of your insurance policy. For specifics about your coverage, you should directly contact your insurance company and inquire about what your coverage is for mental health services.

Q: Does Relate offer sliding-scale fees?

We do have a sliding-scale option available for eligible clients. Eligibility is determined by reviewing income and/or tax information. Your clinician will work with you to ensure that the fee you pay is manageable and fair. Because each fee for eligible sliding-scale recipients is individually determined, we will not be able to quote or guarantee what the fee will be prior to your intake appointment. If you have questions, please contact our billing department for more information about the options that may be available to you.

Q: Does Relate offer psychiatry?

We are able to offer psychiatric services for clients involved in ongoing therapy through Relate. Please contact the front desk for further information regarding the process for initiating psychiatric and medication management services and the current timeline in which those services would become available for you.

Q: How do I make an appointment?

Call our office (952-932-7277) and indicate that you are interested in initiating services. Our intake coordinator will work with you to determine which clinician will best meet your needs. After your intake appointment, you will be able to schedule all appointments directly through your therapist.

Q: What kinds of therapists work at Relate?

Relate’s clinical staff are licensed mental health or chemical health professionals or have advanced graduate training in a mental health field. Our staff consists of social workers, licensed alcohol and drug counselors, marriage and family therapists, psychologists, and professional counselors.

Q: Do your therapists have specialties?

Our clinicians are trained in a wide variety of therapeutic modalities, but all of our therapists are generalists who work with a broad range of clients and presenting concerns.

Q: Can I request that my therapist be a certain gender?

Certainly. Any personal requests regarding the therapist you are placed with will be taken into account during your call with the intake coordinator.

Q: Will I need to attend sessions alongside my child?

A parent or guardian must be present for the intake appointment for a client under the age of 18. Your child’s therapist will discuss the extent to which you will be involved in your child’s future sessions during the intake appointment. For clients 14 and younger, we ask that a guardian remain present in the waiting room for the duration of the appointment.

Q: How often can I come in for appointments?

Most often, clients come in weekly until they feel they have made enough progress to warrant coming in every other week, monthly, or more periodically for a check-in. If you feel you need to come in more frequently than once a week, share this with your therapist and you can discuss what options may be available to you.

Q: How many sessions do people typically come in for?

The duration of therapy depends entirely on your own situation. There is no minimum or maximum requirement.  Your therapist will work with you to determine the timeline that will most help you achieve your goals.

Q: How long do outpatient sessions last?

Outpatient sessions are typically 45-55 minutes long.